PRIVACY POLICY

We collect information that you voluntarily provide to us when you fill out contact forms, request quotes, or sign up for our services. This includes:

• Name and Job Title
• Company Name and Industry
• Contact Information (Email address, Phone number)
• Project requirements and technical specifications

The information collected is strictly used for internal business purposes, including:

• Processing your requests for quotes and technical feasibility studies.
• Providing customer support and machine maintenance scheduling.
• Improving our website functionality and product offerings.
• Compliance with legal obligations and industrial safety regulations.

We do not sell, trade, or rent your personal identification information to others.

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

SOFRAY EMS operates globally. We adhere to the General Data Protection Regulation (GDPR) for our European clients and the California Consumer Privacy Act (CCPA) for our US-based clients. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our Data Protection Officer.

Our website uses cookies and similar tracking technologies to analyze site traffic, understand visitor behavior, and improve your browsing experience. A cookie is a small text file stored on your device by your web browser.

We use the following services that may set cookies:

• Google Tag Manager & Google Analytics — to measure website traffic and usage patterns.
• Microsoft Clarity — to understand how visitors interact with our site through session recordings and heatmaps.
• LinkedIn Insight Tag — to measure the effectiveness of our LinkedIn advertising and provide anonymized reporting.

These cookies do not store personally identifiable information directly. They collect anonymized data such as pages visited, time spent on site, and general geographic location.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of the website. For more information on how to manage cookies, visit your browser's help documentation.