BEYOND THE MACHINE

Your production line requires more than just hardware. SOFRAY delivers a full ecosystem of support, ensuring performance, reliability, and continuous innovation throughout your equipment's lifecycle.

Application Studies

Feasibility testing on your specific parts to determine the optimal marking technology and parameters before you buy.

Expert Training

Comprehensive training programs for your operators to ensure safety, autonomy, and maximum productivity from day one.

Installation & Setup

White-glove turnkey installation services ensuring your equipment is calibrated and ready for production immediately.

Maintenance Contracts

Preventive maintenance plans designed to maximize machine uptime, longevity, and trade-in value.

Technical Support

Responsive remote and on-site troubleshooting from our certified engineering team. Available 24/7 for premium SLAs.

Software Integration

Custom software development and ERP integration to streamline your marking workflow and data management.

Custom Engineering

Tailor-made machines and tooling designed by our R&D team to meet your unique product geometry, cycle time, industrial environment, and rigorous safety protocols.

Line Integration

Seamless mechanical and electrical integration of our solutions into your existing production lines and PLCs (Profinet, Ethernet/IP).

OUR COMMITMENT
TO UPTIME

We understand that every minute of downtime costs money. That's why SOFRAY EMS offers industry-leading Service Level Agreements tailored to your production criticality.

  • 48-Hour On-Site Intervention Guarantee
  • Loaner Machines for Critical Repairs
  • Global Spare Parts Network
  • Dedicated Account Manager
Support Services

SOFRAYCARE

MOST POPULAR

Complete peace of mind for 24/7 production environments. Includes annual preventive maintenance and priority dispatch.

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